Participants should enter this course with: Completion of Amazon Connect Implementation or equivalent hands-on deployment experience Proficient with AWS Lambda - able to write, deploy, and debug Lambda functions in Python or JavaScript Familiar with REST APIs, JSON payloads, and API authentication patterns Basic understanding of Salesforce data model - objects, records, and flows - is beneficial but not required Working knowledge of AWS services including IAM, S3, DynamoDB, CloudWatch, and Kinesis Familiar with Amazon Lex at a conceptual level AWS Developer Associate certification or equivalent is beneficial but not required
Cloud
Amazon Connect Integrations
Delivered through StorSoft's authorized training partners, the AWS Amazon Connect Integrations course builds working proficiency across cloud. It targets practitioners who already work in the area and need deeper, applied depth. Delivery is available in classroom formats, typically over 2 days. Relevant background is recommended before enrollment. Completion supports readiness for the associated certification track.
AWSCloudAmazon Connect
Before you enroll
Prerequisites and certification path.
AI | Participants should enter this course with: Completion of Amazon Connect Implementation or equivalent hands-on deployment experience Proficient with AWS Lambda - able to write, deploy, and debug Lambda functions in Python or JavaScript Familiar with REST APIs, JSON payloads, and API authentication patterns Basic understanding of Salesforce data model - objects, records, and flows - is beneficial but not required Working knowledge of AWS services including IAM, S3, DynamoDB, CloudWatch, and Kinesis Familiar with Amazon Lex at a conceptual level AWS Developer Associate certification or equivalent is beneficial but not required This course is designed for integration engineers, solutions architects, senior cloud engineers, Salesforce technical consultants, and contact center platform engineers who are responsible for building and maintaining integrations between Amazon Connect and enterprise systems.
Delivered through StorSoft
Schedule this course for your team.
StorSoft coordinates delivery through its authorized training partners, including Ascendient Learning, and can align scheduling, delivery mode, and cohort size to your program. Course facts are maintained from partner catalogs; confirm current pricing and dates when you submit a request.